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General conditions



General terms and conditions


Below you find the general terms and conditions. When you order via the webshop you will be asked to agree with these terms and conditions.


General terms/conditions Esthers Atelier:


1. General
• These are the General conditions of sale and delivery of Esthers Atelier, located at Esdoornlaan 18, 1613 VB Grootebroek. Chamber of Commerce number 37121184

• These general terms and conditions apply to all offers, contracts and agreements of Esthers Atelier.


2. Ordering
• Orders via can be done. A confirmation of the order is sent by email. The agreement comes into effect if the order is accepted.

• By placing an order, the buyer indicates to agree to these terms and conditions.

• All images and specifications of items offered by Esthers Atelier will be shown at their best.

However, an article can on details differ from those displayed on the website information. Esthers  Atelier cannot be held liable for differences. They will establish the most exact view on the website.


3. Payment and delivery
• All amounts on the site of Esthers Atelier are listed in Euros, including 21% VAT and service charges and excluding shipping and handling charges. After acceptance of the order the customer receives a confirmation e-mail with the exact shipping costs and the total amount. After receipt of the confirmation e-mail the payment should be credited within 7 days on the account of Esthers Atelier. Orders will be reserved for a maximum period of 14 days for the customer. If within 7 days no payment has been received, the client will receive by Esthers Atelier an e-mail to remember.

 After this reminder - when the amount to be paid is not received within 5 days, the order will be cancelled and the agreement cancelled. The article will be retrieved in the web shop.

• After receiving payment of the product delivery will take place according to the agreed delivery times.

• The agreed on delivery time starts at the time the amount on the account of Esthers Atelier is credited.

• Esthers Atelier can’t be held liable for any exceeding of the delivery time when this was reasonably unforeseeable at the time of entering into the agreement. In those situations  Esthers Atelier has the right, in consultation with the purchaser, to extend the delivery time or to cancel the contract. The buyer has in these cases, the right to the order to cancel without costs. Esthers Atelier will in that case take care of reimbursement. Paid amounts will be credited within 30 days.

• Esthers Atelier has no effects on delays that are caused by TNT Post and can not be held responsible.

• Esthers Atelier is not responsible for any loss, damages, loss or theft during shipping.

• The buyer must check the contents of the package after receipt. If the order is not complete or incorrect, the buyer must immediately - but not later than within 2 working days - contact Esthers Atelier via email. You can e-mail us through our website contac form or through the following e-mail adress: .


4. Payment Method
Payment may be in the following ways:
• Prepayment on ING cash account 
NL75 INGB 0006043613  in the name of Esthers Atelier.
• Cash on pickup.


5. Prices
• Prices are in Euro, including 21% VAT and service charges and excluding shipping and handling charges.
• Esthers Atelier may, at any time adjust its prices. Price changes have no effect on completed agreements.
• Action discounts do NOT apply to orders ready made.
• Actions apply as long as the objects are on stock.


6. Shipping costs
• All goods which are sent in a box larges than the mailbox have a shipping fee of € 7,95.

  This amount consists of the costs for the send by TNT Post inclunding rapping costs.
• In some works of art the shipping costs are in accordance with the weight. These will be e-mailed in advance .

  For orders above € 250,-- no shipping fee will be charged in the Netherlands. These orders will be shipped with an insurance.


7. Packaging
• Sent items are suitably packed so the chance of corruption is virtually nil.


8. Return
• All purchases are subject to a cooling-off period of 7 working days. The customer can the purchased article within 7 working days of receipt without cause for return.

• When the customer returns an order this should be noticed within 2 working days after receipt in writing (e-mail) to report to Esthers  Atelier stating the return and the account number on which the amount already paid (excluding delivery costs) refunded.

• Articles should be unused, complete, undamaged and in original packaging.

• A return should always be properly packed for its return.  Shipping costs are fully borne by the buyer.

• After receipt of the return article, Esthers Atelier will refund the amount already paid (excluding shipping charges) within 30 days back to the customers account number.

• Send returns to: Esthers Atelier, Esdoornlaan 18, 1613 VB Grootebroek, Noord-Holland.


9. Disputes
• Disputes will be as far as possible mutually resolved.
• All disputes between parties will be submitted to the competent court in the Netherlands. The finding and judgement of the Court is binding for all parties.


10. Privacy
• Personal information will only be used for good handling of the order and the administration of Esthers Atelier. Esthers Atelier will not give any personal data of her customers to third parties without the permission of the customer.
• Personal data may, at request of the customer be changed or removed.


11. Other provisions
• Those conditions, it is governed by Dutch law.


12. Copyright
• No part of this site is allowed to be used by third parties without the permission of Esthers Atelier. All rights are reserved to Esthers Atelier.

• On all texts and images of Esthers Atelier is copyright. It is not allowed to disseminate without permission of the author/copyright holder portions and/or the entire contents of the website of Esthers Atelier.

• Esthers Atelier reserves the right to change terms and conditions by posting the new terms on its website. The moment of ordering determines which conditions are in effect.

• The colours in the pictures may (slightly) differ from the actual colours.

Typing errors reserved.

Copyright 2013